Research has shown time and again that public service isn’t designed or managed for the real world. We believe there is an alternative way - and it's called Human Learning Systems. Public service can support human freedom and flourishing, by responding to the unique context of each and every person it supports.
This e-book demonstrates that:
The current way of delivering public service isn’t working because it’s not based on the real world of the lives of the people public service support.
You can use Human Learning Systems as an approach to public management at any scale – from local voluntary sector to national government.
Human Learning Systems creates better outcomes for less money.
Videos from the eBook Launch
Overview
Dr Toby Lowe, Visiting Professor of Public Management at the Centre for Public Impact
We’ve worked with partners to develop a practical new guide to help you apply the Human Learning Systems approach to your work. Download the guide to begin your journey towards more human public services.
Collaborate CIC and Toby Lowe's second report. It identifies and names the ‘Human Learning Systems’ approach as an alternative way of doing public management. This was developed through action research with organisations who have been implementing the ideas of ‘Whole New World’ approach.
Dr Toby Lowe (Newcastle Business School) and Dawn Plimmer (Collaborate CIC) introduce what it means to work in complexity and what they have learned through action research into Human. Learning. Systems.
Collaborate's first report, co-authored with Toby Lowe and identifying the principles, cultures and practices which funders and commissioners of social interventions use to respond to complexity. It outlines the start of an alternative public management paradigm based on intrinsic motivation, learning and nurturing the health of systems.
In October 2018, Collaborate convened an event exploring if and how people across Scotland can work together to develop complexity-informed approaches that put people at the centre; with a focus on the role of funding, commissioning and wider resourcing in supporting such approaches.
The event on 12 October brought together some 40 people from the public sector, VCSE, funders and academia.
Trust, power and collaboration shares practical suggestions for taking a ‘human learning systems’ approach to commissioning and funding relationships. We aimed to capture the varying experiences of those adapting their practice, and identify both what is happening and what needs to change to enable different ways of working – for both VCS organisations and funders/commissioners. This research was carried out in partnership between the Institute for Voluntary Action Research, Northumbria University and The Tudor Trust.
Human Learning Systems : Insights - Findings from our 2024 action research
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