Easier INC

• Human Learning Systems - Public Service for the Real World ebook (full and summary versions)
• Video: Public Service for the Real World launch presentation

• Being Human: public service for real lives

Human-centred systems change 

• Video: HLS Week ' 22 - How Will We Achieve Systems Change

Gateshead Council - Council Tax Debt

• Written case study
• Video: Mark Smith  - Director of Public Service Reform (2019) - overview of Gateshead work

Dorset Integrated Care System - Palliative Care 

• Written case study

Mayday Trust

• Written case study

Help on Your Doorstep

• Written case study

Wellbeing Teams 

• Written case study

• Learning as meta-strategy for public service
• Enacting learning as a management strategy
• Human Learning Systems: A Practical Guide for the Curious  (Learning as a Management Strategy)
• How do we make learning central to our work? Organising around Learning Goals
• The Cynefin Framework
• Made to measure: Measure to learn 
• Experimenting and learning during a crisis: a voluntary sector perspective

Finnish National Agency for Education

• Written case study - learning at national scale

• Video: Olli Pekka Heinonen (2021)  scale the capacity for learning, not what is learnt

Plymouth Alliance

• Written case study - Commissioning for learning

• Videos:
• Gary Wallace (2019) - Overview of Plymouth Alliance
• Gary Wallace (2021) - Creating experiments
• Gary Wallace (2021) - Appreciative Inquiry as a learning method
• Gary Wallace (2021) - Managing and governing Learning Cycles

Gateshead Council

• Videos:
• Mark Smith - Director of Public Service Reform  (2021) - Doing experiments and debriefing
• Mark Smith - Director of Public Service Reform  (2021) - Learning & Sense Making

Mayday Trust 

• Written case study - Learning in every interaction

Learning Partnering: Video

• HLS Week '22 - Action Oriented Research and Learning Partnerships

• Creating healthy systems
• Behaving like a system
• System Behaviours - Lankelly Chase Foundation
• System Stewardship - Institute for Government
• System Stewardship - Collaborate 
• Systems Convening - Wenger-Trayner
• Systems Change: What it is and how to do it - Lankelly Chase Foundation/ New Philanthropy Capital

Civil Society and System Stewardship 

• Video: HLS Week '22 - Civil Society Organisations as Systems Stewards

South Tyneside Alliance

• Written case study - developing healthy system behaviours

Lankelly Chase Foundation

• Written case study - Letting go of the illusion of control

Likewise - Mental Health Systems

• Written case study
• Video: changing mental health systems from a voluntary sector delivery perspective

Finnish National Agency for Education

• Written case study - supporting local learning systems 

The Children’s Society

• Written case study - disrupting harmful systems

Lighthouse Children’s Homes

• Written case study - understanding the factors in current systems

Plymouth Alliance

• Video: Whole systems for whole people

• Impacts for people and place
• Being Human: public service for real lives

Dorset Integrated Care System - Palliative Care 

• Written case study

Gateshead Council - Council Tax Debt

• Written case study
• Video: Mark Smith  - Director of Public Service Reform (2019) - overview of Gateshead work

Community Renewal - Lifting Neighbourhoods Together

• Written case study

Mayday Trust

• Written case study

• Implications for workforce recruitment and selection
• Implications for organisational development and learning
• Experimenting and learning during a crisis: a voluntary sector perspective
• Social pedagogy

Wellbeing Teams 

• Written case study

Lighthouse Children’s Homes

• Written case study

Empowerment - advocacy organisation

• Written case study

 Mayday Trust

• Written case study

Moray Wellbeing Hub

• Written case study

Here (Care Unbound)

• Written case study

• HLS and Place: transforming local systems
• Lankelly Chase: Place-based Systems Change

Gateshead 

• Video: HLS Week '22 - HLS in a Community Setting in Gateshead

Liverpool City Region

• Video: HLS Week '22 - Commissioning Relationships

Plymouth Alliance

• Written case study - Commissioning a system
• Specification for commissioning a systems approach
• Systems Optimisation Group - Terms of Reference
• Creative Solutions Forum - Terms of Reference

Kirklees Council

• Framework for Place Based Working
• Maturity Assessment Tool
• Presentation slides: Addressing complexity in Kirklees
• Strategy for place-based working

Thurrock Council

• Better Together: A strategy for place based change in health and social care

Moray Wellbeing Hub

• Written case study

Coast and Vale Community Action

• Written case study

Plymouth Octopus Project

• Written case study

South Tyneside Alliance

• Written case study 

Surrey Youth Focus

• Written case study

• HLS at a national scale: Humble Government
• Humble Government: How to Realize Ambitious Reforms Prudently

Finnish National Agency for Education

• Written case study
• Video: in conversation with Olli-Pekka Heinonen
• Video: Learning at a national scale

Healthcare Improvement Scotland

• Written case study

Foreign and Commonwealth Development Office

• Written case study

Victorian Department for Education

• Written case study

Greater Sport - Greater Manchester Combined Authority

• Written case study

• Funding and commissioning in complexity
• Easier Commissioning Through Relationships - Easier Inc
• Commissioning 2.0 - Easier Inc
• Insights on Core Funding - Esmee Fairburn Foundation
• Video: How to commission for outcomes
• Resource Deck: Funding & Commissioning in Complexity

Funding

The Whitman Institute

• Principles of Trust-Based Philanthropy

Trust-Based Philanthropy Network 

• Resources for Trust-Based Philanthropy

Lankelly Chase Foundation

• Written case study

Tudor Trust

• Written case study

Commissioning

Plymouth Alliance

• Written case study - Commissioning for learning
• Alliance commissioning specification
• Specification for commissioning a learning system
• Tendering - Complex needs provider letter
• Video: Commissioning for learning
• Video: Whole systems for whole people

Liverpool City Region

• Written case study
• Commissioning differently in Liverpool
• Video: Commissioning homelessness services at a place scale

South Tyneside Alliance

• Written case study

• Systems leadership
• System Stewardship - Institute for Government
• Relational Leadership and Change
• Systems Leadership - The Revolution Will Be Improvised
• Resource Deck: System Leadership in HLS

IRISS, and NHS Healthcare Improvement Scotland

• Video: HLS Week '22 - Navigating Complex Crises through HLS

Social Pedagogy and Leadership

• Video: HLS Week '22 - Relational Leadership

Collective Leadership for Scotland

• Written case study

Wallsend Children’s Community

• Written case study

• Human Learning Systems and Social Pedagogy

Lighthouse Children’s Homes

• Written case study

Empowerment - advocacy organisation

• Written case study

• Reviewing and Theorizing the Unintended Consequences of Performance Management Systems - A systematic review of target-based performance management
• Is performance measurement and management fit for the future? - research evidence from company executives
• Outcomes-Based Commissioning for Human Services - a systematic review of outcomes based-contracting in Australia
• From performance management to perversity and punishment - how Payment by Results corrupts employment programmes in the United States
• Risk Regulation Under Pressure: Problem Solving or Blame Shifting? - research evidence
• Playing the Game of Outcomes-based Performance Management. Is Gamesmanship Inevitable? Evidence from Theory and Practice - research article

• Accountability - blog
• Accountability - the simple answers are wrong - blog
• Rethinking Performance Management
• Regulation 2.0
• Performance Management You Can Bank On

• Public management paradigms
• What We Have to Show for 30 Years of New Public Management: Higher Costs, More Complaints - Research Conclusion
• Campbell’s Law -   ‘The more any quantitative social indicator is used for social decision-making, the more subject it will be to corruption pressures and the more apt it will be to distort and corrupt the social processes it is intended to monitor.’
• Outcomes-Based Commissioning for Human Services - a systematic review of outcomes based-contracting in Australia
• From performance management to perversity and punishment - how Payment by Results corrupts employment programmes in the United States
• The Sorry Tale of Outcome-Based Performance Management - Blog
• Is Payment by Results Doomed to Fail? -  Presentation audio
• Reviewing and Theorizing the Unintended Consequences of Performance Management Systems - A systematic review of target-based performance management
• Playing the Game of Outcomes-based Performance Management. Is Gamesmanship Inevitable? Evidence from Theory and Practice
• Risk Regulation Under Pressure: Problem Solving or Blame Shifting?

• Trust, Power and Collaboration - Report
• A Whole New World - Funding and Commissioning in Complexity - Report
• Video: A Whole New World - launch

Plymouth Alliance

• Written case study